Contact Smart Bar Customer Support

We’re always working on improving our app and making sure our users have the best experience possible. If you run into any issues while using Smart Bar or have a suggestion for improvement, don’t hesitate to send us a message! :)
Email Us - [email protected]

The bar is not activated.

By default, when you successfully create a bar, it is activated. (only the first created bar is auto activated). Please click on the toggle button to activate it.

Loading time

Our server is placed in US, therefore, there might be a delay in loading time for users who are far from US.

You set some display configuration

Smart Bar might not show up because you have set some advanced configurations that hide the bar in some specific cases, such as: only display on some pages, only show on desktop/mobile, country filter, source filter, schedule display.
Please re-check the bar configuration to see whether there are some limit options enabled.

You have multiple bars on the same page

You can have multiple bars on the same page and they will auto switch to each other after a selected time.
However, if there are more than one bar which are set to appear on the same page, only the first created bar will show up.

Conflict with your theme

Smart Bar might not be compatible with all themes with the default settings.
In these cases, we have provided a shortcode for you to add a bar manually to your theme.
Please follow these steps:

* Create a bar normally in Smart Bar

* Display Position of bar, select option "Place bar shortcode to your theme"

* A shortcode of this bar will appear <div id="smba_cn_fx"></div>, copy it.

* Go to your Bigcommerce admin / Storefront / My Themes → click on "Advanced" button in your Current theme → Edit Theme Files.

* Paste the copied shortcode in where you want it to appear. (usually in "Templates/base.html")

Also, if your theme uses a sticky header, it might conflict with sticky bar. In this case, disable the sticky header in your theme or choose a Smart Bar position without (always visible while scroll).

Smart Bar shortcode

Smart Bar might not display properly if you placed a smartbar shortcode in your theme but the Position of bar option is not set in "Place bar shortcode to your theme" but set in a fixed position option (such as Top of the page pushes down the rest of page).

There are 2 solutions for this case:
* If you want the bar to show as where you pasted the shortcode, choose the option "Place bar shortcode to your theme" in Position of bar.

* If you want to use an available position, please remove the shortcode in your theme's code.

You use more than one app to create a bar

There might have a conflict between apps with the same function.
So if you are using different apps to create multiple bars, we recommend using only one at a time.

Others

If you have checked all the above causes and tried all solutions, but Smart Bar is still not showing up on your store; you can reach out to our support team at [email protected]. We will answer your ticket as soon as possible.

The App use Script Manager to integrate the JavaScript into your storefront. The app does not create, edit or delete any item in your store. After Uninstalling the app, Script automaticaly will remove from your storefront.

The App store all your uploaded images into our server. We removing all filese when you uninstalling the app.

* Go to the Bar Designer
* From Background Options section upload background image
* From Animation Options section select Background Animation Style

A Smart Bar might not display well on mobile or other small screens because the content is too long.
To achieve the best responsiveness, you should create different bars for each device with optimized content.

Yes you can.
The background image should be in PNG or JPG as they are the most common image format. If you are using the default settings, the recommend size for desktop is 1980x400, for tablet is 1400x200 and for mobile is 640x160.